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Named GP responsible for coordinating your healthcare
You may have received a text message informing you of the doctor at Library House Surgery who is responsible for coordinating your healthcare. This doctor may not be the doctor you usually see at the surgery. Please be assured that you can express a preference to see any of the doctors at Library House Surgery which we will always try to meet.
Our pledge to you – Booking an appointment with your preferred doctor
If you ask for an appointment with a specific doctor, we will always do our best to book one for you. Sometimes this may not be possible because your preferred doctor may not have appointments available to book, if so we will offer you an appointment with another doctor or offer to place you on our routine appointment waiting list.
If you wish to find more information about how to book a routine GP appointment please click here.
You can also find information about your rights, and our obligations when requesting to see a preferred doctor by clicking here to view the NHS constitution.
SMS text messages from NHS-No Reply
We have recently started testing a new patient text messaging service. The new service will allow us to keep our patients informed about appointments and services at Library House Surgery. The new service will also allow patients to cancel their appointments by sending a text message. We hope the new service will reduce the amount of telephone calls made to the surgery. Messages sent from Library House Surgery will show on your phone as from NHS-No Reply.
If you do not have a mobile phone you may receive a pre-recorded voice message from us.
A New Patient Choice – Library House Prescription Service
For more information about the Library House Prescription Service click here
Changes to ordering repeat prescriptions online
We have changed the way you order repeat medication. To be able to order repeat medications you need to be registered to book appointments online (Patient Access). If you are not yet registered to book appointments online please call in to the surgery with some photo ID to collect your new username and password
Please use the "Order your repeat prescription securley online" icon at the bottom of the screen to order your repeat medication. If you are not yet registered to book appointments online you will not be able to use our new repeat medication ordering service.
The medication I wish to request in not shown in my list of repeat medications
When a doctor prescribes you mediction they will decide whether it is repeat or acute. Repeat medications are those which the Doctor feels are safe to be regularly prescribed on an ongoing basis. Acute medications are those which the Doctor feels should not be prescribed on an ongoing basis because their use may need to be closely monitored or because they should only be used short term. Our new prescription ordering service only displays your repeat medications and as such it is not possible to request acute medications through our new system. If you wish to request an acute medication please click here and complete the online acute medication request form.
If you haven't already signed up for our online services please visit the surgery with some photo ID. A member of our reception team will provide you with your login details.
Click here to let us know you are having problems with our online services
Visit our new Travel Clinic CLICK HERE
(Site updated 28/07/2015)