SMS text messages from NHS-No Reply
We have recently started testing a new patient text messaging service. The new service will allow us to keep our patients informed about appointments and services at Library House Surgery. The new service will also allow patients to cancel their appointments by sending a text message. We hope the new service will reduce the amount of telephone calls made to the surgery. Messages sent from Library House Surgery will show on your phone as from NHS-No Reply.
We sent an urgent message yesterday (23rd April 2015) to over ten thousand of our patients notifying them of problems we were experiencing with our telephone lines. Unfortunately some of you may have received this message late in the night. We apologise for this and assure you that any further text messages will be sent during the daytime.
Friday 24th of April 09:16am
The fault with our BT phone line has now been resolved. We apologise for any inconvenience this may have caused
A New Patient Choice – Library House Prescription Service
For more information about the Library House Prescription Service click here
Changes to ordering repeat prescriptions online
We have changed the way you order repeat medication. To be able to order repeat medications you need to be registered to book appointments online (Patient Access). If you are not yet registered to book appointments online please call in to the surgery with some photo ID to collect your new username and password
Please use the "Order your repeat prescription securley online" icon at the bottom of the screen to order your repeat medication. If you are not yet registered to book appointments online you will not be able to use our new repeat medication ordering service.
The medication I wish to request in not shown in my list of repeat medications
When a doctor prescribes you mediction they will decide whether it is repeat or acute. Repeat medications are those which the Doctor feels are safe to be regularly prescribed on an ongoing basis. Acute medications are those which the Doctor feels should not be prescribed on an ongoing basis because their use may need to be closely monitored or because they should only be used short term. Our new prescription ordering service only displays your repeat medications and as such it is not possible to request acute medications through our new system. If you wish to request an acute medication please click here and complete the online acute medication request form.
If you haven't already signed up for our online services please visit the surgery with some photo ID. A member of our reception team will provide you with your login details.
Click here to let us know you are having problems with our online services
Visit our new Travel Clinic CLICK HERE
(Site updated 24/04/2015)